Welcome to snappykit.shop. To safeguard your shopping interests, please carefully read the following refund policy before purchasing shovels and related outdoor tools. By placing an order, you signify your agreement to the terms of this policy.

1. **Return Eligibility**
Customers may request a return within 30 days of receiving their items.
Returned items must remain in their original packaging, be undamaged, and be in a condition suitable for resale.
Items exhibiting signs of human-induced damage, misuse, or those that otherwise fail to meet the return criteria may not be eligible for a return.

2. **Shipping and Delivery Information**
**Origin:** United States
**Order Processing Time:** Same-day processing (on business days)
**Shipping Time:** Approximately 2 days
Once an item has been shipped, tracking information will be provided to allow customers to monitor their delivery status.

3. **Return Process**

If you need to return an item, please follow these steps:

Contact Customer Service to submit a return request (please include your Order Number, Name, and Reason for Return);
Wait for your request to be reviewed and for a return confirmation to be issued;
Ship the item back to the following return address:

**Return Address:** 717 S Fulton St, Carthage, MO, 64836

4. **Refund Details**
Once the returned item has been received and verified to meet the return criteria, the refund process will be initiated.
**Refund Processing Time:** The refund will be credited back to your original payment account within 3 days.
The actual time it takes for the funds to appear in your account may vary slightly depending on the processing speeds of your bank or payment platform.

5. **Shipping Costs**
For returns resulting from product quality issues or shipping errors (e.g., receiving the wrong item), the shipping costs will be covered by the merchant.
For returns based on personal reasons (e.g., the item is not to your liking, the size is unsuitable, etc.), the shipping costs must be borne by the customer.

6. **Special Note on Clearance Items**

Due to sustained operating losses, the merchant has decided to conduct a clearance sale at a loss.
Selected shovels and outdoor tools are being sold at prices below cost; inventory is limited and available only while supplies last. Clearance items remain subject to this website’s standard return and refund policy.

7. **Contact Information**

If you have any questions regarding refunds or after-sales support, please contact us:

**Email:** roesler@snappykit.shop